Refund policy
PAYMENTS & ORDER CANCELLATIONS
All sales are final. We do not accept returns on sale items, this includes any and all discounted books. (This includes pre-orders)
We do not allow order cancellations once an order has been placed. This includes all books, merchandise, and preorders.
Please review your cart carefully before checking out.
Discount codes cannot be applied retroactively.
RETURNS & REFUNDS
Online Return / Exchange Policy
We do not accept returns.
We offer store credit or a partial refund on a case-by-case basis if your item arrives damaged or there is a fulfillment error on our end.
To request assistance:
Email: Theobsidianflowerbookshop@gmail.com within 30 days of the delivery date.
Include your order number and clear photos of the issue.
We do not offer full refunds under any circumstance.
DAMAGED ITEMS POLICY
We consider an item damaged if:
There are deep scratches or gouges on the cover, spine, or dust jacket.
Pages are missing.
There is significant water damage or binding issues.
Tears larger than 2 inches are visible.
We do not consider the following as damage:
Minor corner dents or edge wear.
Light scuff marks or scratches.
Small cosmetic imperfections under 2 inches.
All claims are handled case by case. If approved, we may offer store credit, a replacement (if inventory allows). Damage exchanges only are applicable to items that are shipped and not on in store purchases.
Replacements
If a replacement is approved:
The original item must be returned before a replacement is sent.
We will provide a return shipping label, and the cost of the label will be invoiced to the customer before the replacement is sent.
The label must be used or scanned within 5 business days (excluding holidays).
Once the return is marked as delivered to us, your replacement will be processed within 30 days (excluding holidays).
LOST PACKAGES
If your tracking number shows a package as "delivered" but you have not received it:
Wait 5 business days, as carriers sometimes scan early.
If the package still hasn’t arrived, contact us at Theobsidianflowerbookshop@gmail.com within 14 days of the delivery date.
We are unable to assist with lost packages after 14 days.
You may request shipping within 14 days (shipping costs apply).
After 14 days, the book will be restocked and no refund or store credit will be issued.
PAYMENTS & ORDER CANCELLATIONS
All purchases are final.
Once an order has been submitted, we are unable to cancel it for any reason. This applies to all items, including books, merchandise, and preorders. Please double-check your cart and shipping information before completing checkout.
Discount codes must be applied at the time of purchase and cannot be added after an order has been placed.
RETURNS & REFUNDS
Online Return / Exchange Policy
We do not accept returns.
Store credit or a partial refund may be offered in limited situations, such as when an item arrives damaged or if an error was made during fulfillment. These requests are reviewed individually.
To request assistance, please:
Email Theobsidianflowerbookshop@gmail.com within 30 days of the delivery date
Include your order number and clear photos showing the issue
Full refunds are not offered under any circumstances.
DAMAGED ITEMS POLICY
An item is considered damaged if it has:
Deep scratches, gouges, or major damage to the cover, spine, or dust jacket
Missing, misprinted, or unreadable pages
Significant water damage
Major binding defects
Tears larger than 2 inches
The following are not considered damage:
Minor corner bumps or small edge wear
Light surface scuffs or small scratches
Cosmetic flaws smaller than 2 inches
All damage claims are reviewed case-by-case. If approved, we may offer store credit or a replacement (based on available inventory). Damage exchanges apply only to shipped orders and do not apply to in-store purchases.
SHIPPING POLICY
Processing & Fulfillment Timeline
Orders are typically processed within 3 weeks.
Preorder campaign titles begin shipping on the official release date, not before. Preorders will not arrive on release day. Event pickup preorders may be available on release day depending on scheduling—please refer to the preorder listing for event details.
If your order includes a preorder item, all items in the order will be held and shipped together once everything is available.
Tracking information will be emailed once your package is dropped off with the carrier.
Any partial payments will be through store credit, reimbursed on the card used at purchase or through paypal or venmo at the owner's discretion.